|
|
Returns Policy & Returns Shipping Policies
Return Policy: HouseCallGiftBaskets.com will honor returns to its Returns Center for up to 15 days from the original shipment date during which time the customer can return a gift for any reason. All returns must be sent to:
"Returns Center, 12550 W. Colfax Ave., Suite 119, Lakewood CO 80215"
at the customer's expense.
A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase. For Returns caused by delivery attempts to bad addresses, shipments refused by the recipient, or that are undeliverable for any reason other than errors attributed to Company, there will be a $20.00 minimum charge per order deducted from the refund credit to be issued to Merchant.
Order Cancellations by Company: Company will use its best efforts to fullfill every order for our customers, but reserves the right to cancel any order for any reason. Company will immediately notify the customer of the cancellation and refund any monies paid by customer for the order.
Order Cancellation or Modifications: Merchant is not able to alter or cancel an order once it is placed on the NationalGift.com website. Merchant may be able to contact Company by phone or email prior to the cutoff time on the shipping date and have a Customer Service Representative cancel the original order, however, Company does not offer this service and does not warrant that a Customer Service Representative will be available to perform such service. If Merchant is successful in having Company cancel the original order, a new order may be placed, however must be placed prior to the normal cutoff time on the expected shipping date.
Shipping and Delivery: Customer shall choose at the time of purchase the shipping method desired for each shipment. No delivery date is guaranteed unless the Next Day or 2nd Day shipment method is chosen by Customer, however Company will use its best efforts to deliver on or near the 'Expected Delivery Date' chosen at the time the order was placed.
Courtesy Shipping Credit: In the event Company fails to ship a product on time or it fails to arrive on time, a $10.00 Courtesy Shipping Credit may be issued to the Merchant's credit card or PayPal account used to pay for the initial shipment. This shall be the sole remedy for missed or delayed shipping dates or delivery dates and must be requested by Merchant with 10 days of the original order's shipping date.
Address Corrections: An Address Correction Fee of $15.00 will be charged to Merchant's payment method on file to offset the costs assessed by shipping carrier(s) for correcting and rerouting a shipment with an incorrect address. An Address Correction Fee is assessed whenever Merchant enters an incorrect street address for an order and there is a discrepancy from the address of record shown the US postal records or in the records of the shipping carrier. Address Correction fees are assessed within 10 to 30 days of the shipment date shortly after Company is notified of the event by the shipping carrier(s).
Goodwill Adjustment: Company has a Refund Policy, Damaged Product Adjustment Policy and Courtesy Shipping Credit which governs adjustments for consumer or Merchant concerns about product quality or service. Therefore, Company does not issue goodwill adjustments in the form of credit to a Merchant if a customer is dissatisfied with a product or service.
Damaged Product Adjustment: In order to handle claims of damage to an ingredient, container or other component of a gift, Company has established a policy of issuing a rapid credit of up to 20% of the original product cost to Merchant. In order to receive this credit for a damaged product, Merchant must contact Company by email, fax or in writing within 10 days of the original shipment date of the order. Merchant may either request an immediate credit of 20% of the product cost or may request full reimbursement of the product cost by requesting that Company file a 'Damaged Goods Claim' with the shipping carrier. Company will reimburse Merchant upon receiving funds from a successful claim from the carrier.
Dispute Resolution and ChargeBack Procedure: Company will make every effort to provide the services as specified in this contract. Any balance remaining unpaid if charges are successfully reversed due to a ChargeBack will be turned over to Company’s collection agency(s), attorney(s), various anti-fraud databases and the three primary credit bureaus. Merchant understands that Company’s collection efforts may adversely affect Merchant’s credit rating and ability to make further purchases on the Internet.
|
|
